According to Merton, which of the following is not considered a dysfunction of bureaucracy?

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Rules are enforced rigidly even when a better alternative existsIndividuals expect to receive fair and consistent treatmentFollowing rules becomes more important than achieving organizational objectivesEmployees lack encouragement to exercise flexibility in decision-making

Explanation

Merton identified several dysfunctions in bureaucracies, such as rigid rule enforcement and prioritizing rules over goals. However, the expectation that people should receive fair and consistent treatment is not viewed as a dysfunction but rather a fundamental principle of bureaucracy.